Browse Topics
Help Categories
Getting Started
Account setup, profile completion, and platform overview
- How to create a CrackChart account
- Completing your profile and choosing a profile type
- How to verify your email address
- +2 more articles
Signals & Feed
Following providers, understanding signals, and the social feed
- How to follow a signal provider
- Understanding signal cards (entry, SL, TP, pips)
- How signal performance is calculated
- +2 more articles
Account & Profile
Managing your account, profile settings, and preferences
- Changing your display name or username
- Updating your profile photo and bio
- Changing your password
- +2 more articles
KYC Verification
Identity verification process for signal providers
- Why KYC verification is required for providers
- What documents are accepted for KYC
- How long KYC review takes
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Wallet & Payments
Depositing, withdrawing, CC Coins, and transactions
- How to deposit funds into your wallet
- Withdrawal process and limits
- What are CC Coins?
- +2 more articles
Settings & Security
Privacy, security, and account preferences
- Enabling two-factor authentication
- How to log out of all devices
- Privacy settings overview
- +2 more articles
Common Questions
Frequently Asked Questions
How do I become a verified signal provider?
Navigate to Profile → Get Verified. You'll need to complete KYC verification by submitting a government-issued ID and a selfie. Reviews typically take 1–3 business days.
How is signal performance calculated?
Performance metrics (win rate, average pips, risk-reward ratio) are calculated automatically from the signals you post and their outcomes. You mark trades as won, lost, or breakeven, and all metrics update in real time.
What is the minimum deposit amount?
The minimum deposit depends on your selected payment method. For most methods, the minimum is $20 USD. Your wallet supports both USD balance and CC Coins.
Can I use CrackChart on mobile?
Yes — our mobile app is available for both iOS and Android. The full platform experience including signals, chat, and wallet is accessible on mobile.
How do I report a scam or fraudulent signal?
Tap the three-dot menu on any signal or profile and select 'Report'. Our moderation team reviews all reports within 4 hours. You can also email abuse@crackchart.com directly.
Still Need Help?
Our support team responds within 24 hours, 7 days a week.